We guarantee we will print or embroider your custom design consistent with your approved proof. We also guarantee that your apparel or accessory item will be free of manufacturer defects. If not, if you notify us within 15 days of delivery, at our option, we will either refund or rerun the affected portion of your order at no cost to you. We may ask you to return one or more of the decorated items. If we do, we will provide a pre-paid return shipping label.
Please examine your designs carefully and correct any mistakes with your content or design prior to approving your proof. Once the proof is approved, it is our job to product your order according to your proof and that is what we guarantee we will do right.
Submit Claim Request
If you have a concern regarding your order pursuant to our guarantee, simply submit the form on this page or call us at 888-755-7225. Please do not return any items to us without first receiving a return authorization.